When you initiate a payment for any service or product on the Popular Hospital website, your transaction may be redirected to a third-party payment processor. In such cases, the transaction will be subject to the terms and conditions of the respective third-party provider. Popular Hospital is not responsible if a transaction fails to complete, if the bank, card issuer, or third-party service fails to meet its obligations, or if any loss arises due to the authorization being declined or accepted..
Online payments through Popular Hospital are securely redirected to the payment service provider for processing before returning to the hospital’s site. Currently, the following payment methods are accepted:
After clicking on the payment button, the transaction is processed, and a Transaction ID is generated to confirm your payment. This Transaction ID acts as official proof of payment.
Invoices for paid OPD appointments are prepared at the billing counter upon the patient’s or attendant’s arrival. Additionally, an email and SMS containing the invoice number are sent to the registered email ID and mobile number provided during booking. This SMS must be presented at the hospital counter to collect a printed copy of the invoice and access the services.
A payment is only considered successful once a Transaction ID has been issued. If you do not receive one, you should attempt the payment again or use an alternative method.
If a confirmation page, email, or SMS is not received after submitting payment information, it is your responsibility to verify the status with your bank or Popular Hospital’s Customer Service. Only you can identify any issues that may occur during the payment process. Popular Hospital will not be liable for any monetary or other losses arising from assuming that a payment was not completed due to lack of confirmation.
For credit or debit card transactions, both the card and the cardholder must be present at the billing counter to validate the payment.
Non-Paid Appointments: After booking, you will receive an SMS confirmation on the registered mobile number. This must be shown at the billing counter to receive a printed invoice.
Paid Appointments: SMS confirmation of booking and payment is sent to the registered mobile number. Invoices are generated upon arrival at the billing counter. Printed duplicate copies of invoices can also be requested at the counter if needed.
All transaction records maintained by Popular Hospital, whether digitally or otherwise, including the exact time of the transaction, are considered conclusive evidence of payment authenticity and accuracy. These records are binding and serve as proof for all purposes, ensuring clarity and accountability for both the hospital and patients.
